PRIVACY POLICY
The Thinking Practice
Last updated: March 2026
1. Overview
The Thinking Practice ("we", "us", "our") is committed to protecting your personal information and handling it responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to it.
This policy applies to all personal information collected through our website at thethinkingpractice.com, our email communications, and any facilitated sessions or engagements we conduct.
We handle your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).
2. What Personal Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Organisation name and job title
- Phone number (if provided)
- Payment information (processed securely through third-party payment providers — we do not store card details)
- Information you provide in contact forms, booking requests, or discovery calls
- Usage data from our website (including IP address, browser type, pages visited, and time spent on pages)
We only collect information that is reasonably necessary for our business functions. We do not collect sensitive information (such as health, racial, or political information) and we do not collect information from children under 18.
3. How We Collect Personal Information
We collect personal information in the following ways:
- When you submit your email address to download the Thinking Canvas or any other free resource
- When you purchase the Starter Pack or any other product
- When you book a discovery call or facilitated session through our booking system
- When you contact us directly via email or contact form
- When you engage with our email communications
- Automatically through website analytics tools when you visit our website
Where possible, we collect personal information directly from you. We will always tell you why we are collecting it at the point of collection.
4. Why We Collect and Use Your Information
We use your personal information for the following purposes:
- To deliver products and services you have purchased or requested
- To send you the resource you signed up to receive (such as the Thinking Canvas download)
- To send you follow-up email communications related to your download or purchase
- To contact you regarding a booking, discovery call, or facilitated engagement
- To process payments and maintain purchase records
- To respond to your enquiries and provide customer support
- To improve our website and communications based on usage data
- To comply with legal obligations
We will not use your personal information for any purpose that is incompatible with the reason it was collected without first obtaining your consent.
5. Email Communications and the Spam Act 2003
When you download a free resource or make a purchase, you will be added to our email list and will receive follow-up communications from The Thinking Practice. These communications may include educational content, product information, and relevant updates.
In accordance with the Spam Act 2003 (Cth):
- You have given consent to receive these communications by submitting your email address
- Every commercial email we send will clearly identify The Thinking Practice as the sender
- Every commercial email will contain a functional unsubscribe link
- We will honour all unsubscribe requests promptly within five business days
You can unsubscribe at any time by clicking the unsubscribe link in any of our emails or by contacting us directly at hello@thethinkingpractice.com
6. Disclosure of Your Personal Information
We do not sell, rent, or trade your personal information to third parties.
We may share your personal information with trusted third-party service providers who assist us in operating our business, including:
- Email marketing platforms; to manage and send email communications
- Payment processors; to process purchases securely
- Booking and scheduling tools; to manage discovery call bookings
- Video conferencing tools; to conduct facilitated sessions and discovery calls
- Website analytics tools; to understand how our website is being used
These providers are only permitted to use your information to perform services on our behalf and are required to maintain appropriate confidentiality and security standards.
We may also disclose your information if required to do so by law or in response to a valid legal request.
7. Storage and Security of Your Information
Your personal information is stored securely using the platforms listed above. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, and disclosure.
These steps include:
- Using reputable, industry-standard third-party platforms with their own security certifications
- Limiting access to personal information to those who need it to perform their role
- Not storing payment card details, all payment processing is handled by third-party providers
While we take reasonable precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.
If we become aware of a data breach that is likely to cause serious harm to affected individuals, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
8. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, or misleading.
To make an access or correction request, please contact us at:
Email: hello@thethinkingpractice.com
Business: The Thinking Practice
Website: thethinkingpractice.com
We will respond to your request within a reasonable timeframe, generally within 30 days. In most cases we will provide access free of charge. We will notify you if this is not possible and explain why.
9. Website Analytics and Cookies
Our website uses analytics tools to collect non-personally identifiable information about how visitors use our site. This may include your IP address, browser type, pages visited, and time on site.
This information is used in aggregate form to help us understand and improve our website. It is not used to identify individual users.
Most web browsers accept cookies by default. You can adjust your browser settings to refuse cookies, though this may affect the functionality of some parts of our website.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to The Thinking Practice. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be available at thethinkingpractice.com/privacy-policy.
We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.
12. Complaints
If you believe we have not handled your personal information in accordance with this policy or applicable Australian privacy law, please contact us first so we can attempt to resolve your concern.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
13. Contact Us
For any questions about this Privacy Policy or how we handle your personal information:
The Thinking Practice
Email: hello@thethinkingpractice.com
Website: thethinkingpractice.com